ling Privacy Policy

This page describes what we collect when you use ling and how we keep that data protected under Indonesian data protection standards and our own security practices.

We at ling recognise that privacy is fundamental to trust. When you open a ling account to access our slot games, sportsbook, or live-dealer tables, we collect personal and payment information necessary to verify your identity, process deposits and withdrawals, and comply with gaming regulations. We do not sell your data to third parties, and we encrypt all sensitive information. Our approach balances transparency with security—you should know exactly what we collect, why we collect it, and how long we keep it.

This policy outlines our data collection practices, how we use data internally, which third-party processors we engage (such as payment providers), your rights regarding your data, and how to contact us if you have privacy concerns. We update this policy periodically to reflect changes in our service or applicable regulations, so we encourage you to review it each time you log into your ling account.

What We Collect on ling

We collect data in several categories. First, we gather account registration information: your email address, phone number, full name, date of birth, and nationality. Second, we request identity verification documents—a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). These documents confirm your legal identity and age eligibility for gaming.

Third, we collect payment information when you deposit or withdraw. We do not store full credit card or bank account numbers; instead, we tokenise this data and store only encrypted references. Payment processors (OVO, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle actual card and account data on their secure systems, not ours.

Fourth, we log your gameplay activity. On ling, we record every wager placed, game result, deposit, withdrawal, and session timestamp. This data helps us detect fraud, resolve disputes, and understand our service usage patterns. Fifth, we collect technical data: your device type, IP address, browser type, and pages visited within ling. We use this information to troubleshoot technical issues, optimise performance, and improve the ling platform for all users.

Identity verification: Government documents uploaded to confirm your name, age, and nationality. Required before your first deposit on ling.
Gameplay logs: Records of your wagers, game results, and session activity stored securely on ling servers.
Device data: Your IP address, device type, and browser information collected to detect unauthorised access and optimise ling performance.
Payment tokens: Encrypted references to your payment methods, not actual card or bank account numbers.

How We Use Your Data on ling

We use your data for core ling service operations. Your email and phone are used for account login, password reset, and customer support communications. Your identity documents are kept on secure servers and used solely to verify eligibility and comply with Indonesian gaming regulations. We do not share your documents with third parties beyond our compliance partners unless legally required.

Your gameplay activity is used to calculate your balance, settle wagers, process withdrawals, and detect fraud. Our ling support team may review your gaming history to investigate disputes or account issues. Your technical data helps us monitor platform stability, diagnose bugs, and improve the ling user experience for all players across Jakarta, Surabaya, Bandung, Medan, and Semarang.

We may contact you via email or SMS if we detect suspicious account activity, such as login attempts from unusual locations or large withdrawal requests. These communications are security-focused, not marketing. We do not send unsolicited promotional messages unless you explicitly opt in to ling communications.

Data retention: We retain your identity documents and gameplay logs as long as your ling account is active, plus a retention period after account closure to comply with regulatory requirements and dispute resolution timelines.

Third Parties and Data Processors

We engage third-party service providers to operate ling. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) handle payment transactions on their own secure systems. We do not control how they use data; their privacy practices are governed by their own policies, which we recommend you review. Game providers like Pragmatic Play, PG Soft, and Habanero receive only your account ID and gameplay data necessary to deliver games and calculate RTP outcomes—they do not receive your personal identity documents or full name.

Our compliance partners may access your identity documents to verify eligibility for gaming. Our IT hosting provider stores ling data on secure servers; these servers may be located outside Indonesia, subject to encryption and security contracts. Our customer support team (employed by ling) has access to your account and payment history to assist with your ling experience.

We do not sell your data to third parties for marketing, analytics, or any other purpose. We share data only with processors necessary to operate ling and comply with regulations. Any data-sharing contract includes strict confidentiality clauses binding the recipient to the same privacy standards we uphold.

How We Secure Your Data on ling

We encrypt all data in transit (between your device and ling servers) using industry-standard TLS/SSL protocols. Your password is hashed using secure algorithms; we never store it in plain text. We recommend enabling two-factor authentication (2FA) on your ling account, adding a second verification layer to prevent unauthorised access. Your identity documents are stored in encrypted form on secure servers with restricted access.

Our ling infrastructure includes firewalls, intrusion detection, and regular security audits. We do not guarantee perfect security—no system is immune to attack—but we maintain reasonable safeguards aligned with best practices. If we detect a data breach affecting ling, we will notify affected users as soon as we become aware, providing information about what data was exposed and what steps to take.

Your Rights Regarding Your Data on ling

You have the right to access your personal data stored on ling. Contact our support team to request a copy of your account information, gameplay history, or identity documents we hold. You have the right to request corrections if your personal information is inaccurate—for example, if your name or address has changed. We will update ling records within a reasonable timeframe.

You have the right to request deletion of your account and associated data, subject to legal obligations. If you request account closure, we will deactivate your ling account and mark your data for deletion after a retention period required by law (typically several months to satisfy potential disputes or regulatory audits). Some data may remain in backup systems for a limited period, but we will not use it operationally.

You have the right to data portability—requesting that we provide your data in a portable format so you can transfer it to another service. You also have the right to lodge a complaint with Indonesian data protection authorities if you believe we have violated your privacy rights.

Cookies and Tracking on ling

Our ling platform uses cookies to maintain your session, remember your preferences, and analyse platform usage. Essential cookies are required for ling to function—without them, you cannot log in or place wagers. Analytical cookies help us understand how users interact with ling, which features are popular, and where we can improve. You can disable non-essential cookies in your browser settings, though this may degrade your ling experience.

We do not use cookies to track you across other websites. Our ling analytics data is aggregated and anonymised, so it does not identify individual users. Third-party payment processors may set their own cookies during checkout; their cookie practices are governed by their privacy policies.

How to Contact Us About Privacy on ling

If you have privacy concerns, questions about our data practices, or requests to access or delete your data, contact our support team. We provide multiple channels: live chat through your ling account, email to our support address, and phone support during business hours. Our support staff can escalate privacy requests to our compliance and data protection team for handling.

We will respond to privacy requests within a reasonable timeframe, typically within 7-14 days. For data deletion requests, we will confirm receipt, explain retention obligations, and set a timeline for deletion. For data access requests, we will provide a downloadable copy of your personal data held on ling.

Policy Updates

We update this privacy policy periodically to reflect changes in our service, technology, or applicable regulations. Any material changes will be announced through ling email notifications or a prominent notice on the platform. Continued use of ling after policy updates constitutes acceptance of the revised policy. We encourage you to review this privacy policy each time you access your ling account to stay informed about our practices.

This privacy policy complements our Terms and Conditions, which govern your general use of ling. In the event of conflict between this policy and our terms, this privacy policy governs data handling practices specifically. For general account rules, gameplay restrictions, or withdrawal policies, refer to our Terms and Conditions