lingTerms of Use

These terms govern your access and use of the ling platform, including our sportsbook, live-dealer tables, slot games, and all related services. We operate ling as an online gaming operator, and we set out these conditions to ensure fair, secure, and transparent engagement between you and our platform.

By creating an account on ling and using our services, you agree to be bound by these terms. We encourage you to read them carefully, as they address your rights, our obligations, account security practices, deposit and withdrawal procedures, and dispute resolution. These terms apply to all users across our supported jurisdictions, and we update them periodically to reflect changes in our platform, payment methods, or regulatory requirements.

This page outlines the core principles under which ling operates. For additional detail on specific topics—such as privacy, Game Rules resources, or account closure—please refer to our Privacy policy and Legal notice

Account Registration and User Eligibility on ling

When you register on ling, you provide us with personal information including your email, phone number, full name, and date of birth. We use this information to create and manage your account, process deposits and withdrawals, verify your identity, and ensure compliance with applicable law. By registering, you affirm that you meet the age of majority in your jurisdiction and that you are legally permitted to access and use online gaming services.

Our ling verification process requires you to submit government-issued identification and proof of address before you can deposit funds or access our full platform. We conduct this Know Your Customer (KYC) check to prevent fraud, money laundering, and underage access. This verification may take several hours to complete; we will notify you of approval or request additional information if needed. You are responsible for ensuring all information you provide is accurate and current.

You must not share your ling account credentials with any third party. You are solely responsible for all activity that occurs under your account, including wagers placed, deposits made, and withdrawals requested using your login. We recommend enabling two-factor authentication (2FA) on your account for additional security. If you suspect unauthorised access, you must contact our support team immediately.

ling Deposits, Withdrawals, and Balance Management

We accept deposits through multiple Indonesian payment channels: e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits typically confirm within minutes for e-wallets or a few hours for bank transfers. We do not charge deposit fees; any costs are borne by ling or negotiated with payment providers. Your ling balance is held in your account and represents your available funds for placing wagers, entering tournaments, or withdrawing to your nominated payment method.

Withdrawal requests are processed subject to our compliance review. We verify that the withdrawal request matches your account identity and that requested funds are not subject to bonus restrictions or pending disputes. Once approved, we send funds to your original payment method. Withdrawal processing times vary: e-wallet withdrawals typically settle within an hour, while bank transfers may take one to three business days depending on your bank. We do not guarantee fixed withdrawal timelines; our priority is security and regulatory compliance.

Deposits made during public holidays—such as Idul Fitri, Idul Adha, Imlek, or Nyepi—may experience extended processing through the banking system. We recommend using e-wallet methods if you require immediate funding access during holiday periods. Any fees or minimum/maximum limits imposed by your payment provider apply; ling is not responsible for third-party payment terms.

Balance security: We hold all ling account balances in segregated accounts to protect player funds. In the unlikely event of ling's insolvency, player balances are preserved as creditor claims subject to applicable law.

Gaming Rules and Wager Settlement on ling

Each game category on ling—slots, live-dealer tables, sportsbook markets—operates under specific rules published within the game interface or our terms. Slot games use certified random-number generators to produce fair, unpredictable outcomes. Our sportsbook markets reflect real-world events (Liga 1, Piala AFF, Piala Indonesia matches, esports tournaments) and settle according to official governing-body results. Live-dealer games operate with professional dealers and are subject to the rules displayed on each table.

When you place a wager on ling, you confirm that you understand the bet terms, odds, and settlement criteria before confirming. We settle wagers once outcomes are confirmed (typically seconds for slots, minutes for live-dealer games, hours or days for sportsbook events). If a market is cancelled, suspended, or delayed, we credit wagers back to your account balance or hold them pending market resumption—depending on the game category and specific terms.

Bonuses, tournament prizes, and promotional credits are subject to separate terms. Any bonus offer displays eligibility requirements, contribution percentages, and playthrough obligations before you accept. We do not permit bonus abuse, including rapid deposit-and-withdrawal patterns or simultaneous wagers across contradictory outcomes; such activity may result in account restriction.

Our ling Liability and Dispute Resolution

We strive to maintain transparent and accurate odds, results, and payouts across all ling games. However, errors—such as display glitches, odds miscalculations, or transmission delays—can occur. If an error is identified after a wager settles, we investigate and may adjust the outcome if evidence shows the original settlement was incorrect. We reserve the right to void or reverse bets affected by technical malfunction, fraud, or regulatory violation.

If you dispute a settled wager, you must contact ling support within seven days of settlement with supporting evidence. We will investigate and provide a detailed response within fourteen days. If you remain dissatisfied, you may escalate to our independent dispute resolution contact listed in our Legal noticeThis process is available to users across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions.

Jurisdiction Restrictions and Legal Compliance

Our ling services are available only in jurisdictions where online gaming access complies with local law. Before opening an account, you must verify that your region permits online gaming and sportsbook wagering. Indonesia is our primary market, but regulations vary by province and may change. We do not operate in jurisdictions where such services are prohibited, and any account opened from a restricted region violates these terms.

We reserve the right to restrict or close accounts if we detect access from prohibited jurisdictions, identify terms violations, or receive legal direction to do so. If your account is restricted, we will attempt to contact you to explain the reason. Any balance in your account will be returned to your original payment method within a reasonable timeframe. You acknowledge that you are responsible for ensuring your own compliance with applicable law; ling cannot provide legal advice.

Account closure: You may request account closure at any time through your account settings. Closure is irreversible; all outstanding wagers are settled, and remaining balance is returned to your nominated payment method.
Data retention: We retain your account data for seven years after closure to satisfy regulatory and legal obligations. After that period, we delete personal information except where required by law.
Terms updates: We may update these terms from time to time. Material changes are communicated via email at least thirty days in advance. Continued use of ling after such notification constitutes acceptance of updated terms.

Prohibited Conduct and Account Termination

We prohibit activity that violates these terms, applicable law, or the integrity of ling. Prohibited conduct includes: using false identity information, colluding with other players to manipulate odds or outcomes, attempting to exploit software vulnerabilities, accessing ling from prohibited jurisdictions, or conducting money laundering through your ling account. We monitor accounts for suspicious patterns and reserve the right to investigate, restrict, or terminate accounts engaging in such activity.

If we terminate your account due to terms violation, we will notify you of the reason and offer a reasonable opportunity to retrieve any remaining balance (minus any identified losses or fraud). Egregious violations—such as fraud or use of stolen payment methods—may result in permanent account closure without return of balance, reporting to relevant authorities, and legal action as permitted by law.

Data Protection and Security on ling

We protect your ling account through industry-standard encryption for data in transit and at rest. Your password is hashed using secure algorithms and never stored in plain text. We encourage two-factor authentication to prevent unauthorised access. When you wager on ling games or link payment methods, all communications are encrypted. Your payment card details and bank account information are tokenised—converted to secure references—so we never store full credentials.

Our compliance team monitors accounts for fraud signals, unusual bet patterns, and unauthorised access attempts. If we detect suspicious activity, we may restrict your account pending investigation and request verification documentation. This protective measure may delay some transactions but is necessary to safeguard your funds and our platform.

For detailed information on how we collect, use, and protect your data, please refer to our Privacy policyYou have the right to access, correct, or request deletion of your personal data subject to applicable law and our operational requirements.

ling Support and Grievance Procedures

We maintain customer support services to address account questions, technical issues, and disputes. You can contact ling support via live chat, email, or our contact methods listed on the FAQ page. We endeavour to respond to inquiries within twenty-four hours during business days. For complaints that cannot be resolved through standard support, we provide escalation pathways documented in our Legal notice

These terms, along with our Privacy policy and Legal notice, constitute the entire agreement between you and ling regarding your use of our platform. Any amendment requires written agreement between you and ling. These terms are governed by the laws applicable in your jurisdiction of access, subject to any mandatory local consumer protections. If any provision of these terms is found invalid, the remaining provisions remain in effect.